The company does have a snazzy web-based portal where you can check your balance, manage your subscriptions, and request additional service. Unlike many other satellite radio services, SiriusXM has no minimum purchase requirements, which is a plus for subscribers. On the flipside, if you have any questions about your plan, you can ask an agent for assistance, or visit your local dealership for help with your vehicle. If you need a bit more help, though, SiriusXM customer care is just a phone call away.
Aside from its stellar service, SiriusXM also boasts a number of other features and benefits. For starters, they have a nifty gadget called the SiriusXM Guardian(tm), which allows you to send your favorite songs to your mobile device and have them played in your car. This is a cool idea, and one that I"d like to see them implement more of. Similarly, the company"s customer service department is pretty good at solving your problems, but they"re not always on top of their game. There have been instances of agents ignoring customers on the phone.
The company hasn"t been around for that long, but they"ve been making their buck for some time now. As a result, they"ve figured out what"s important to their customers and devised some tricks of the trade.